This paper provides a composite indicator for comparing the perceived service of satisfac-tion of public transport by residents of a southern Italian city across three time periods spanning 2008–2012. Data were collected from 400 respondents that rated their agreement with 15 attribute-related statements regarding local public transport services. This study identifies passenger satisfaction in terms of the various quality aspects of public transport services using features of ordered multiple correspondence analysis. Such a method com-bines dimension reduction and cluster analysis for categorical data by objectively assigning individuals to clusters and identifying optimal scaling values to each of the categories. The main findings of our study indicate that there are differences in how public transport is per-ceived during the period of time studied.
Assessing Satisfaction with Public Transport Service by Ordered Multiple Correspondence Analysis (online 2018)
Lombardo, Rosaria
;Camminatiello, Ida;
2019
Abstract
This paper provides a composite indicator for comparing the perceived service of satisfac-tion of public transport by residents of a southern Italian city across three time periods spanning 2008–2012. Data were collected from 400 respondents that rated their agreement with 15 attribute-related statements regarding local public transport services. This study identifies passenger satisfaction in terms of the various quality aspects of public transport services using features of ordered multiple correspondence analysis. Such a method com-bines dimension reduction and cluster analysis for categorical data by objectively assigning individuals to clusters and identifying optimal scaling values to each of the categories. The main findings of our study indicate that there are differences in how public transport is per-ceived during the period of time studied.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
