The diffusion of ISO 9001:2000 certification and adoption of mobility charter led the companies of Local Public Transport (LPT) for carrying out surveys of Passenger Satisfaction (PS). However, often, the data analysis is limited to the application of descriptive and explorative statistical techniques. In this way, the collected data are used in inefficient way and information that are transferred to the company management are not sufficient to make decisions. A good analysis strategy requires the use of a combination of parametric and nonparametric techniques. In this paper we propose the combined application of Rasch Analysis and Simple Components analysis based on the RV coefficient (SCA-RV).
THE EVALUATION OF PASSENGER SATISFACTION IN THE LOCAL PUBLIC TRANSPORT: A STRATEGY FOR DATA ANALYSIS
D'AMBRA, Antonello;CAMMINATIELLO, Ida
2009
Abstract
The diffusion of ISO 9001:2000 certification and adoption of mobility charter led the companies of Local Public Transport (LPT) for carrying out surveys of Passenger Satisfaction (PS). However, often, the data analysis is limited to the application of descriptive and explorative statistical techniques. In this way, the collected data are used in inefficient way and information that are transferred to the company management are not sufficient to make decisions. A good analysis strategy requires the use of a combination of parametric and nonparametric techniques. In this paper we propose the combined application of Rasch Analysis and Simple Components analysis based on the RV coefficient (SCA-RV).I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
